Frequently asked questions
Top Rates · Fast Payouts · 2000+ Assets
FAQ
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Yes for the platform side: no ToSwap login and no ID upload to finish a standard swap. You still send from a normal wallet. Keep the Exchange ID if you might return within 24 hours — it is an order handle, not a user profile.
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Wait until the send chain includes the tx at the depth listed on that order. Status may stay on “awaiting deposit” until then. Detection is automatic — no extra ToSwap form appears once coins arrive.
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Many payouts leave within a few minutes after the deposit confirms. Crowded mempools or a cheap send fee stretch that wait.
Timing follows the two blockchains in the pair. ToSwap does not insert an account review between deposit and payout.
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If an order cannot finish, recovered coins remain reachable with the Exchange ID.
- Failed swaps are flagged on the order — you do not open a ToSwap user account to report them.
- Refunds go to an address you name (often the send-from wallet), minus the chain fee when it applies.
- Retain the Exchange ID; that is the handle the desk searches.
Email [email protected] or SimpleX with that ID whenever the page looks unclear.
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Include: Exchange ID, deposit tx hash if available, network badge, and a screenshot of the order.
Those details suffice inside the 24-hour window. ToSwap has no account username to look up.
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- Broadcast from a regular wallet — not a smart-contract call, DEX router, or batch relayer.
- Match the token and chain printed on the ToSwap order before you send.
- If status has not moved, wait a few minutes; chain indexers are not instant.
About ToSwap
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ToSwap is a one-order crypto exchange: pick a pair, paste a receive address, and broadcast from the wallet you control. There is no ToSwap account, no KYC file, and no standing balance in your name. Payout starts after the deposit reaches the depth printed on that order.
The same wallet-to-wallet flow covers majors, stables, and privacy coins. The quote is on screen before you send. Save the Exchange ID if you might reopen the page inside 24 hours.
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The job is a single transfer with the rate visible up front — not a trading account you have to KYC and fund.
1. The number first.
Fixed or float is shown with the service fee already in the quote. You broadcast only after you accept that figure.2. No queue for a profile.
There is nothing to register. If a payout looks stuck, the desk uses the Exchange ID, not a user login.3. One deposit, one payout.
Paste the destination, send the exact amount to the order address, and ToSwap pushes the receive asset.4. Any device.
The widget is built to run in a browser — phone or desktop — without an app install.5. No ID file.
ToSwap does not ask you to upload documents to open a swap. -
ToSwap is used as a no-account route: you never fund a site wallet. Support is available over email and SimpleX with the Exchange ID. Orders are not kept as a lasting user profile.
Independent reviews sit on the usual public platforms — they are not a substitute for matching the network badge before you broadcast.
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Example: Bitcoin out, Ethereum in.
- Step 1. In Send, choose Bitcoin and the amount. ToSwap shows the ETH you would receive (fixed or float).
- Step 2. Paste or scan the Ethereum address that should get the payout, then confirm the order.
- Step 3. Broadcast the exact BTC amount to the deposit on that order page. After Bitcoin depth, ETH is pushed to the address from step 2.
Keep the Exchange ID for the 24-hour window. There is no ToSwap login that can recover the page later.
Exchange mechanics
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Fixed rate
Lock in the price shown when you create your order — that is the amount you will receive.
- 0.8% service fee + network fee.
- The quoted rate is held for 10 minutes.
- If the market moves more than 1% before your payment appears on the blockchain, you can request a refund or continue at the current market rate.
Important: Your payment must arrive within 10 minutes, and the amount sent must exactly match your order. Otherwise, you will be prompted to refund or continue at the market rate.
Float rate
The final rate is set once your payment receives the required blockchain confirmations. If the market goes up, you receive more; if it goes down, you receive less.
- 0.4% service fee + network fee.
- The final rate is determined within 10 minutes after your transaction reaches the required confirmations.
Example: You swap 1 BTC for an estimated 40.214535 ETH by ToSwap. With a fixed rate, you receive exactly 40.214535 ETH. With a float rate, the ETH amount can be higher or lower depending on changes in the market rate.
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You can choose from two exchange strategies:
- Fixed rate: ToSwap fee 0.8% + network fee. The exchange rate is fixed at the time of order creation.
- Float rate: ToSwap fee 0.4% + network fee. The exchange rate is set only after your transaction arrives and is confirmed by the network. The order amount may change from the moment the order was created due to changes in the market rate, both up and down.
The network fee is a payment to miners for processing a transaction, its amount is individual for each blockchain.
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After your deposit is seen and reaches the confirmations that order requires, ToSwap broadcasts the payout to the address you pasted. Wait time follows the two chains in the pair, the fee you paid to send, and mempool load — not a manual review. Quiet pairs often finish in a few minutes; congested rails take longer.
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ToSwap cannot credit a swap until the send chain includes your tx at the required depth. A cheap fee can leave the deposit unconfirmed for a long time. The order does not skip that wait. Raise the fee in your wallet (RBF where the chain allows) if the tx is stuck in the mempool.
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Each chain has its own fee market. Paying more than the wallet’s default usually raises inclusion priority. Most wallets already suggest a sane fee — do not cut it to “save” if you need the ToSwap payout soon.
On Bitcoin or Ethereum, RBF (or the chain’s equivalent) can bump a stuck send. ToSwap does not control miner/validator inclusion of your deposit.
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The string must match the receive asset and network on that order. An Ethereum 0x address will not validate for Tron TRC-20, and a Bitcoin bech32 string will not validate for Litecoin. Change the receive coin/network, or paste an address your wallet actually generated for that rail.
Orders & follow-up
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Status on the ToSwap order page updates as the chain reports the deposit and payout. Leave the tab open if you can. Explorer links appear once txs are in the mempool or a block. The Exchange ID is the only handle if you close the page.
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If the deposit never arrives before the order window ends, the order page (while it still exists) typically lets you:
- Continue at a float rate once the late deposit confirms; or
- Request a refund of what arrived, minus the network fee the chain charges, to an address you name.
Write support with the Exchange ID if the 24-hour page is already gone.
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- Browser history may still open the same URL inside the 24-hour window.
- If not, email [email protected] or SimpleX with the Exchange ID. There is no account login that lists old swaps.
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Orders are not a user archive. ToSwap drops the page 24 hours after creation so there is no lasting profile. Copy the Exchange ID while the order is live if you might need the desk to look it up.